Engagement Policy

Building Safety Act

At Study Inn, we’re dedicated to making our buildings safer by listening to your feedback and experiences. We believe that by putting your insights first, we can ensure you feel safe and heard.

The Building Safety Act, a recent legislation in England, aims to ensure the safety of buildings. For more detailed information, you can refer to the .gov website.

This law specifically targets taller buildings, those exceeding 18m in height or with 7 or more floors. While not all Study Inn properties fall under this category, some do.

In order to adhere to this new legislation, we will maintain up-to-date records on the design, construction, maintenance, and modifications of the buildings.

We will also ensure that you stay informed and seek your input as needed. This is why we have developed a Resident Engagement Strategy.

What does this mean for you as a resident

You have more of a say in how your building is kept safe, and you have the ability to raise any concerns you may have to nominated persons.

Our new Building Safety Resident Engagement Strategy outlines our commitment to fostering strong relationships with residents living in our buildings.

Our goal is to ensure that residents feel informed and empowered to challenge decisions and participate in any discussions about their building.

What is our Resident Engagement Strategy

It ensures that important safety information is shared clearly and accessibly, and that you have opportunities to get involved in decisions about your building’s safety.

Empowerment

Through accessible channels and transparent communication, we aim to ensure that you have the opportunity to voice your concerns and play an active role in shaping building safety measures

Engage

We are committed to improving the way we interact with residents about the safety of their homes. Our objective is to create inclusive and responsive communication channels that prioritise your input and feedback.

Informed

By understanding residents’ preferences for information sharing, we aim to enhance accessibility and ensure that safety information is readily available and easily understandable.

Our communications

Noticeboards

Check out our property notice boards

24/7 staff

Our staff are available 24/7 to answer questions and provide information

Surveys

We have annual resident engagement surveys so you can share your thoughts

Direct mail

Communications can be done via email [email protected]

Study Inn portal

Log into our Study Inn portal to find videos and more

Your Feedback and Complaints can be logged through the Study Inn Portal or through Guest Experience Team ([email protected]). Requests are monitored by a dedicated team. Any building safety or fire safety complaints will be sent to the Health and Safety team and answered within 5 days.

Responsibilities

Our Responsibilities

• We will keep your safety as our priority when making decisions
• Conduct regular Fire Risk Assessments, address and prevent any hazards
• Promptly inform residents of any structural, electrical, or safety issues within the property and provide details on how the issues will be addressed.
• Regularly check and service the proper functioning of safety systems, including smoke detectors, fire alarms, emergency lighting, fire doors, and escape routes.
• Clearly identify emergency exit routes and provide an evacuation plan in every bedroom, shared kitchens and social space.
• We’ll remove any items from communal areas that may pose a fire risk, whilst also ensuring clear escape routes.

Guest Responsibilities:

• You and your guests will know the escape routes in your property
• Fire doors are to be kept closed at all times (this includes flat doors, kitchen doors and shared flat doors) as they can help to contain a fire and prevent the spread of smoke.
• If there’s a fire alarm, you will evacuate your building to the nearest exit
• You’ll inform us if your concerned about your safety in the building
• You will not tamper with or damage any safety equipment within the building.
• Smoking, including e-cigarettes, vapes and shisha pipes, is strictly prohibited in your halls, in addition chip pans, deep fat fryers, candles and incense sticks are strictly prohibited.
• Resident area aware that all E-Bikes and E-scooters are prohibited within the buildings, as such they will not be permitted within the building.
• You will not let rubbish build up in your rooms and kitchens
• You will tell us if you have concerns about safety in your buildings
• You’ll report any found or suspected faults within your building