Study Inn Operating Platform
Hospitality-led student accommodation operations that maximise resident satisfaction, occupancy and long-term asset performance.
Why Choose Study Inn?
15+ Years
We’ve combined hospitality expertise with commercial discipline to create thriving student communities while protecting and enhancing long-term asset value.
Study Inn at a Glance
17
Schemes developed and operated to date
Across 10 cities
7
Properties under management
2026
Operator of The Year
RESI Awards
2009
Operating Since
+41
Net Promoter Score
1,835
Beds Under Management
96%
Portfolio Occupancy 25/26
96.5%
Forecast Occupancy 26/27
+39
Net Promoter Score
4.5★
Average StudentCrowd Rating
4.4★
Average Google Rating
77%
Direct Booking Rate
Discover our full operational, commercial and financial performance in our Operating Platform brochure.
Our Services
Leasing & Revenue Management
Revenue optimisation, yield management, reservations, direct bookings, CRM, competitor analysis
Marketing
Digital marketing, SEO, PPC, paid social, content, international recruitment
Operations
Centre management, concierge, housekeeping, guest experience, resident wellbeing, compliance
Facilities Management
Preventative maintenance, reactive maintenance, asset protection, contractor management
Finance
Rent collection, owner reporting, budget management, NOI reporting, financial transparency
OUR HOSPITALITY DIFFERENCE
We don’t simply manage student accommodation. We deliver a hospitality-led resident experience that drives satisfaction, reputation and long-term commercial performance.
Hotel-standard service
Housekeeping, concierge-led support and flexible services designed to suit every budget, with beds made before arrival if required.
Exceptional resident experience
Dedicated Guest Experience Teams, resident events and a hospitality culture throughout
Wellbeing built in
Wellness facilities and Mental Health First Aid-trained teams supporting residents beyond their accommodation.
Hospitality that delivers
A distinctive resident experience that drives satisfaction, reputation and long-term performance.
Awards & Accreditations
Student Accommodation Operator of the Year
RESI Awards 2026
Gold Certified Operator
Global Student Living, 2022–2026
European Resident Wellbeing Programme
Best in Class Awards 2025
Best Experience in Accommodation
Property Week Awards 2025
Best PBSA Provider
Rate Your Landlord (Unipol) 2026
#1 Best Student Accommodation
Leeds, Bristol, Exeter, Loughborough — StudentCrowd 2025
Leadership
Matt Shakespeare
Managing Director of Operations
- 20+ years hospitality experience
- 12 years with Study Inn
- Oversees operations, commercial performance, marketing, guest experience and facilities management.
Sarah Allen
Operations Director
- 15+ years hotel industry
- 9 years with Study Inn
- Leads operational delivery and mobilisation of new developments.
Lucia MacKinnon
Lettings Director
- 20+ years hospitality and PBSA
- 10 years with Study Inn
- Leads reservations, occupancy strategy, revenue optimisation and competitor analysis.
Who We Partner With
Why Partner with Study Inn?
Our approach is personal, attentive and hands-on. From launch and sales through to resident experience and day-to-day operations, we focus on every detail that drives performance.
Unlike larger-scale third-party operators, we work closely with owners as an extension of their team, tailoring our approach to meet agreed cost and NOI targets without compromising service, resident experience or long-term value.
Whether launching a new development or enhancing an existing asset, we stay close to the detail and genuinely invested in every property we manage.
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